CALL 1800 172 810

for customer services

SAME DAY DISPATCH

on orders before 3:00pm BST

Postage Express and Tracked

within 5 Days

TRADING TERMS AND CONDITIONS

IDS is the trading style of International Dance Supplies Ltd a company registered in England with registered number 05452207. Our trading address and registered office is at Harlequin House, Forde Court, Forde Road, Newton Abbot, Devon TQ12 4BT United Kingdom.

 

Acceptance of Terms and Conditions

When you submit your order to IDS you are confirming that you are purchasing as a business not as a consumer and that you accept the content of our terms and conditions. All orders placed by you are subject to acceptance by IDS and product availability.

You may not resell our products on internet marketplaces without our prior permission.

 

Payment Terms

All orders are pro-forma unless IDS has confirmed credit terms in advance.

Some accounts are required to provide an official Purchase Order. If Purchase Order numbers are not required, please send written confirmation stating this on headed paper to our Credit Controller. IDS accept no responsibility for incorrect Purchase Order numbers provided. All payments will be taken by Dance Direct Ltd.

 

Dormant Accounts with Credit Balances

The customer acknowledges and agrees that where its customer account has been inactive or dormant for a minimum of two years from the date of the last transaction on the account but has a credit balance of:

£10 or more:      IDS may (having failed in its reasonable attempts to contact the customer regarding the credit balance) donate the credit balance to IDS’s then registered charity of the year;

Less than £10:    IDS may cancel the credit balance without contacting the customer.

 

Personal Guarantee of Limited Company’s Obligations

Payment obligations arising from orders placed by Limited company customers are taken to be jointly, severally and personally guaranteed by the directors of the company. By submitting your order you confirm that you have the authority of the directors to extend their personal guarantee to IDS.

 

Retention to Title

The Property and Title, both legal and equitable, in any merchandise sold or agreed to be sold by IDS will not pass to the Customer until all sums due to IDS have been paid in full.

 

Translation

IDS cannot be held liable for errors in translation. These terms and conditions are subject to English law.

 

Stock Availability/ Back Orders

Availability of stock cannot be guaranteed and IDS accepts no liability for consequential loss due to late deliveries from us or our suppliers. Items over the value of £5.00 which are not available at time of order will be placed on back order, unless otherwise stated. No items will be placed on back order for International customers. IDS reserve the right to adjust this value at any time.

 

Change of Account Details

Any changes to account details must be received in writing prior to the changes being made (email and fax are acceptable). We are unable to accept changes to account details by telephone or on the website.

 

Ordering

IDS accepts no responsibility for orders that are lost or delayed, or which are not received for any reason.

 

Made to Order (MTO)

Any items which are MTO cannot be ordered online. Items are non-returnable unless faulty and must be paid for at the time of ordering.

 

Personalised Print Items

Personalised Print Items cannot be ordered online. The artwork for these items must be supplied in the requested format or set up charges will be incurred. Prices will vary depending upon the size and style of the logo. A minimum of 6 pieces per style is required, confirmation of design must be made in writing (email and fax are acceptable) and payment must be made at time of ordering. Items are non-returnable unless faulty.

 

Sale for Sizing

Sale for sizing basis must be requested at the time of ordering and only one item per size can be offered per product. Sizing samples can be ordered online. No re-stocking charges will apply if you order 1 per size per style

 

Showroom Visits

The 10% showroom visit discount does not apply to Art Stone products, Made to Order items, Personalised Print items and Dancewear. To receive the 10% discount an order must be placed within 7 working days of the showroom visit.

 

Promotions/Sale & Clearance

Any items offered at a sale or discounted price are available from the first date of the offer only. No retrospective discounts will be applied.

 

Prices

All prices are those ruling at date of delivery and are subject to change without notice. IDS endeavours to maintain the pricing set out in its catalogue but these may be subject to change. VAT rates may vary dependent upon the country of destination and will be charged at the applicable rate.

 

Registered VAT Number

 UK GB 750358926

 

 

Delivered Parcels

Orders are despatched Monday to Friday only. All parcels received must be checked at the time of delivery. Only the number of boxes received should be signed for. Any damaged parcels received should be signed for as damaged, and photographs should be taken of the damaged parcel to substantiate any claim. Any orders received incorrectly or with damaged items must be notified by telephone or email within 48 hours of receipt to enable a claim to be made. Claims for damaged parcels must be raised with the courier company, by IDS, within 5 working days.

If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You are liable to meet any additional charges for customs clearance or additional documentation. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities.

 

Ballet Barres

Payment is required with order and delivery may take up to 6 weeks. Carriage will be charged at cost on all barres except Mainland UK where standard terms apply.

 

Non-Delivery of Parcels

In the unfortunate event that your parcel does not arrive after despatch from IDS within the delivery service expected time you must inform us. Dependent upon the delivery service used we are able to raise a claim on your behalf.

In such an event we can re-despatch your order on a new invoice in conjunction with your account status. No invoices will be refunded until the claim has been finalised.

 

Customer Collections

Customer Collection is available to our UK customers only. Customers collecting their orders must do so within 5 working days of the order date. Collections are only available between 9am and 10am.

 

Returns

All of our garments should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return.

Please use the returns note which is printed on the reverse of the picking slip enclosed with your parcel.

Any items returned without the correct paperwork will be charged a standard fee of £6.00 +VAT per parcel. Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 28 days of invoice. Any necessary re-packing will be charged at £2.50 + VAT per item. Please mark faults with sticky tape to identify the problem. A receipt of postage should be obtained for all returned items. Credit notes are issued on receipt of returned goods and your account is automatically credited. Refunds to credit/debit cards will not be done automatically. Credit will remain on your account for a period of 2 years at which time the amount will either be donated to our Charity of the Year or written off. (?) Same terms?

Please note that garments which are not regular stock items, i.e. personalised print garments, will not be accepted back for credit. For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Where a product has a hygiene sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable. (?) Custom print?

Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’.  Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.

Please be aware that returned items may take up to 28 days to be processed.

 

Copy Documents

Requests for copy documents will be charged at 50p per document.

 

Discrepancies

Please note that any discrepancies must be notified in writing within 14 days of invoice date.

 

Conformity of Goods

Every care is taken to ensure that the specification and description of our products are correct at the time of going to print. However, descriptions and specifications of products in this catalogue are not intended to be binding and are only to give a general description of the products. Colour reproduction of the products is a close representation. However, we cannot accept any responsibility for any variation in colour caused by the printing process. All our products are intended for children aged 3 years or above.

 

Data Protection

Any personal information that you provide to us will only be used in accordance with the General Data Protection Regulation and any implementing national laws.

If you would like further information about how we use any personal information that you give to us, please see our Privacy Policy which is available on our website.

 

Intellectual Property

All materials within the catalogue, including photography, images, design, text and graphics are the intellectual property of IDS or its licensor. The copying of such materials is strictly forbidden.

IDS, and the IDS Diamond are trademarks of IDS. Other product and company names referred to in this catalogue may be registered or unregistered trademarks of their respective owners and are used by IDS under licence.

 

Use of Website Images

By downloading images from the website you are agreeing to abide by the Conditions Of Use, which are available at Image Licence. All IDS images are watermarked and this must not be removed under any circumstances.

 

Product Reviews

Visitors to the website may post reviews and comments so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content. IDS reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant IDS a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant IDS and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify IDS for all claims resulting from content you supply. IDS has the right but not the obligation to monitor and edit or remove any activity or content. IDS takes no responsibility and assumes no liability for any content posted by you or any third party.

 

Blog Comments

Any comments posted onto IDS blog will be monitored for offensive or undesirable material. IDS reserve the right to take down all content deemed inappropriate at any time without prior notification.

 

Liability

We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss.

We shall not be liable to you in respect of:

(a) any errors and/or omissions contained in our catalogue and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice;

(b) any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control; or

(c) any loss or damage you suffer as a result of not using the goods, products or services in line with the manufacturer's recommendations or as a result of using the goods, products or services for any purpose which they were not intended to be used for. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.

Notwithstanding the above, the maximum liability of us to you in respect of all other losses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall, in no circumstances exceed the price of the products purchased.

Nothing in these terms and conditions (whether or not under the heading of Liability) shall exclude or limit our liability for death or personal injury resulting from our negligence or the negligence of our agents, sub-contractors or employees, fraud or fraudulent misrepresentation or for any other liability that cannot be excluded by law.

 

Online Shopping

IDS shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

IDS do not accept responsibility for the submission of incorrect orders and you are responsible to check the order before completing the process online. You are able to correct errors or make changes to your order up to the point at which you click Place Order within the Checkout - 3. Place Order page of our checkout. Once you have submitted your order we are unable to amend, remove or add any further items.

 

  • Call Us:

UK: 01793 822838

France: 05 56 02 62 26

Germany: 0800 333 2623

All other regions: +44 (0) 1793 822 838 (Not toll-free)

 

Privacy Policy

 

Law and Jurisdiction

These terms and conditions are subject to English law. In placing your order you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

These terms and conditions are subject to change without notice.

NO ADDITIONAL WARRANTY FOR THIRD PARTY PRODUCTS OR PARTS PURCHASED THROUGH THE SITE.

It is hereby acknowledged that this Agreement cannot and does not augment, modify, or in any way affect any warranty provided by the original product or part manufacturer in connection with any third-party manufactured product or part purchased through this Site. Notwithstanding the foregoing, IDS reserves the right, in its sole discretion, to provide additional warranties solely for such part or products purchased via the Site in the future. YOU SHALL LOOK TO THE MANUFACTURER OF GARMENTS AND/OR PRODUCTS PURCHASED THROUGH THE SITE FOR ANY WARRANTY THEREON. NO AGENT, EMPLOYEE, OR REPRESENTATIVE OF IDS HAS ANY AUTHORITY TO MAKE ANY AFFIRMATION, REPRESENTATION, OR WARRANTY CONCERNING ANY SUCH PRODUCTS OR GARMENTS CONTRARY OT THE FOREGOING.